Complaints Procedure

Although at the Essex Training Company we hope never to receive a complaint we acknowledge that on occasions mistakes may happen.

If a candidate or customer is not happy with a product or service delivered from the Essex Training Company, please follow this complaints procedure to ensure swift resolution.

In the first instance, we find that most issues can be resolved informally. Our trainers will happily take feedback and attempt to resolve any issue you may have on the day of your training. However, sometimes we understand this is not always possible.

If you remain unsatisfied with our services please email info@essextrainingcompany.co.uk or write to us at 64 Chitts Hill, Lexden, Colchester, Essex, England, CO3 9ST  within 3 weeks of the completion of your course. Stating your name, where and when you took the course and what the issue is you wish notify us of. Your complaint will be reviewed by one of our Directors who will acknowledge receipt of your letter within 3 working days of receiving it. They will fully investigate the issue raised, discuss the contents of you correspondence and will respond within three weeks of acknowledging your letter highlighting the outcome of the investigation and any actions the Essex Training Company will take to rectify these issues.